Contact Us
Have any queries?
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Questions about your order, account or payment?
Need help accessing our Discord server?
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How to Get Support
For technical support related to MDT mods, please use our official Discord server.
Our staff can check your mod setup, load order, screenshots and game.log.txt when necessary.
Technical mod support is provided exclusively through Discord.
1. Join the official MDT Discord server
👉 Join MDT Discord
2. Verify your Discord account
- Go to the Rules channel.
- Follow the verification instructions.
- Complete the verification using the bot.
✅ Once verified, your name will appear BLUE 🔵
3. Open a Support Ticket
After verification, go to the Support / Tickets section and open a new ticket.
Our staff will verify your purchase and confirm where it was originally made.
4. Receive the Supporter Role
✅ Once your purchase has been verified, you will receive the Supporter role, displayed in YELLOW 🟡
Only verified MDT customers with the Supporter role can receive full technical mod support.
Important
- 🔵 No blue name? Complete Discord verification first.
- 🟡 No Supporter role? Your purchase must be verified first.
- 🎫 Mod-related problems must be handled through the dedicated Mods Help / Support Ticket system.
- 🔒 This process helps us verify legitimate customers and protect MDT content against unauthorized redistribution.
Please do not use the Contact Us form above for technical mod support.
The contact form may still be used for general enquiries, account or order questions, business enquiries, or problems accessing Discord.
Yes. An MDT account is required so that your purchases, downloads and future updates can be correctly linked to you.
Log in to your MDT account and go to My Account → Downloads.
All products associated with your account will be available there.
First, make sure you are using the same email address that was used for the original purchase.
If your purchases are still missing, contact us and provide the email address used for the purchase and, if available, the original order number or receipt so we can verify it.
Previous purchases are linked to the email address used for the original order.
Creating a new account with a different email address does not automatically transfer purchases from another account.
If you need help identifying the correct account, please contact us.
Please contact us and provide all email addresses used for your MDT purchases.
We will check the associated orders and advise you on the available options.
A 503 error may appear when too many unsuccessful login attempts have been made using incorrect account details.
For security reasons, our system temporarily blocks further login attempts from your connection.
Please:
– Stop trying to log in repeatedly, as additional failed attempts may trigger the security protection again.
– Wait for the temporary block to expire.
– Make sure you are using the correct email address and password.
If you are unsure of your password, use Lost your password? to reset it before trying again.
If the 503 error remains after the temporary restriction has expired, please contact us and we will check the account/access for you.
Yes, provided that the original purchase can be verified.
If the product does not appear in your MDT account, contact us with the email address and purchase information from the original platform.
For technical support, you will still need to complete the customer verification process on our official Discord server.
Updated versions of your purchased products are available from My Account → Downloads.
Always download the latest available version from your MDT account.
No.
If an updated version is released for a product you already purchased, the available update can be downloaded from the same MDT account associated with your original purchase.
Unless otherwise stated for a specific product or release, updates for purchased MDT products are provided without requiring a new purchase.
Check the product description and the Updates section on the relevant MDT product page.
The supported ETS2 version or minimum supported version will be indicated there.
Older versions of MDT mods may no longer be available once they have been replaced by newer releases.
We recommend using the currently supported ETS2 version together with the latest available version of the mod.
ETS2 updates can change game files, definitions, models, accessory systems or other compatibility requirements.
As a result, some MDT mods may require an update before they work correctly with a newer game version.
Always check the product page for compatibility information.
Supported MDT mods are updated as necessary.
However, updates may require significant development and testing time, especially after major ETS2 changes. Different products may therefore be updated at different times.
Please check the relevant product page or our official announcements for update information.
No.
Always remove the previous version before activating the new one.
Using multiple versions of the same MDT mod at the same time can cause conflicts, duplicate definitions, missing accessories and other errors.
Remove the old version completely and install the new version.
Make sure that no duplicate or outdated version remains active in your Mod Manager.
After updating, load your profile and check that the mod is working correctly.
If you experience missing accessories, errors or other problems after the update, please contact us through the official MDT Discord support system and provide the requested information, including your game.log.txt if necessary.
Technical mod support is provided exclusively through our official MDT Discord server.
After joining, complete the Discord verification process and open a Support Ticket.
Once your purchase has been verified and you receive the Supporter role, you can access the dedicated Mods Help section.
Technical mod issues often require us to check several things, including:
– screenshots;
– active mods and load order;
– truck, cab and chassis configuration;
– the complete game.log.txt;
– additional tests when necessary.
Discord allows our staff to keep all this information together and provide proper technical assistance.
First, join the official MDT Discord server and complete the verification process in the Rules channel.
Once verified, open a Support Ticket.
Our staff will verify your purchase and, once confirmed, assign you the Supporter role, displayed in yellow.
You must first complete the Discord verification process.
If your Discord account has not been verified, access to the customer support ticket system may not be available.
Please follow the instructions in the Rules channel first.
Please provide as much relevant information as possible, including:
– a clear description of the issue;
– screenshots;
– the truck, cab and chassis configuration;
– your active mods or load order;
– the complete game.log.txt when requested.
The more precise the information, the easier it is for our staff to reproduce and identify the problem.
No.
MDT provides technical support only for mods created and distributed by MDT.
We cannot provide assistance, troubleshooting, fixes or configuration support for third-party mods created by other developers.
If another mod is suspected of conflicting with an MDT product, our staff may ask you to temporarily disable third-party mods or test the MDT product on a clean profile in order to determine whether the issue is related to the MDT mod.
For problems specific to a third-party mod, please contact its original creator or developer.
Some free MDT mods and additional content are distributed through our official Discord server.
Access may require a verified MDT customer account and the appropriate Discord role.
The MDT SeR mod is available through our official Discord server to eligible verified MDT customers.
Complete the verification and customer-role process to access the available MDT downloads.
For account, payment, billing or order-related questions, you may use the Contact Us form on our website.
Discord is primarily required for technical mod support.
If your question later requires technical troubleshooting, our staff may direct you to the Discord support system.
MDT products are digital goods and purchases are subject to our Refund Policy and Terms & Conditions.
Please review these policies carefully before purchasing and downloading a product.
If you have a specific payment or order issue, contact us with your order details.
If you are having difficulty joining the MDT Discord server or completing the verification process, use the Contact Us form and explain what is happening.
We will help you with the Discord access or verification process.
No.
MDT products are licensed to the individual customer and may not be copied, shared, redistributed, uploaded or provided to another user.
Each user must have their own legitimate license.
MDT may consider requests from VTCs interested in purchasing multiple licenses for their members.
At the moment, bulk licensing arrangements are handled case by case, as we are still evaluating the best way to manage this type of request.
Each member must still have their own legitimate license. Sharing a single purchased copy between multiple members is not permitted.
If your VTC is interested, please contact us with information about your company and the approximate number of licenses required.
MDT does not currently provide custom truck or personalized mod commissions.
However, you are welcome to contact us with examples of what you are looking for, and we may be able to suggest existing MDT products that suit your setup or style.